The card and the technology
Do I need an app?
No. You do not need an app, and neither does the person you hand the card to. They tap, a notification appears, they open it, and your profile is on screen in their browser.
Which phones work?
Every iPhone from the iPhone XS onwards, so every model from 2018 and later, and every NFC enabled Android phone. Phones without NFC can scan the QR code on your profile instead.
How do I know if my phone supports NFC?
If your phone can pay contactlessly, it has NFC. On iPhone, NFC reading is built in from the iPhone XS onwards and needs no setting. On Android, NFC sits in the settings under Connected devices or Connections, depending on the make.
Is the card locked, or can someone rewrite it?
The chip is locked. Nobody can overwrite the link on your card, not by accident and not on purpose. If something needs to change, you change it on the platform instead.
What is actually stored on the chip?
One web address, and nothing else. No name, no phone number, no email. Your details live on your profile page, where you control them.
What if I lose my card?
Write to us. We deactivate the profile behind that card so the link no longer shows your details, and we produce a replacement. A replacement card is charged at the normal card price.
Your profile and your details
What happens when my details change?
You sign in to your dashboard and edit them. A new phone number, a new job title, a new employer. The card stays exactly as it is, and everyone who taps it from that moment sees the new information. This is the whole point of the card.
Is my data safe?
Yes. We process your profile data and tap analytics under the GDPR, we do not sell data to anyone, and you can ask us to export or delete your data at any time. The chip itself carries no personal data. Our privacy policy sets out the detail.
Engraving and design
How does engraving work?
You send us your name, job title and logo after ordering. We send a digital proof within 24 hours, you approve it, and we engrave in house on our own laser. Nothing is produced before you have approved the proof.
Can I use my own company branding?
Yes. Alongside the standard BLACKTAP design, we produce cards in your own house style, for a company, a restaurant or a team. Send us what you have and we come back with a proposal.
What does engraving cost?
25 euro for a single card. All prices exclude VAT.
Ordering, delivery and invoicing
How long does delivery take?
Standard delivery is 72 hours across Belgium, priority delivery is 48 hours. The clock starts once you have approved the digital proof and the payment has come through.
Do you ship outside Belgium?
Our standard rates cover Belgium. For deliveries elsewhere in the European Union, write to info@blacktap.be and we confirm the rate and the delivery time before you order.
How do I pay?
Bancontact and bank transfer. The full list of methods available to you is shown at checkout.
Can I order for my whole team?
Yes. Write to info@blacktap.be with the number of cards and whether you would like a shared house style, and we come back with a proposal.
Do you provide VAT invoices for companies?
Yes. Every order comes with a proper VAT invoice. Belgian VAT applies for Belgian companies. For companies in other EU countries we apply the reverse charge once a valid VAT number has been entered.
Can I return a personalised card?
A card that has been engraved with your name, job title or logo is made to your specification, so the fourteen day right of withdrawal does not apply to it under EU law. This is why we send a digital proof first and produce nothing before you have approved it. If a card arrives damaged or does not match the proof you approved, we replace it.
Something else?
Write to info@blacktap.be. A real person answers, usually the same day.